Gone are the days, when one used to invest days and months to design a perfect traveling plan. Today neither you need to go and stand in queue for transportation tickets nor roam here and there to find the best hotels for the stay. The travel industry has already shifted from offline to online mode, a few years back. Now travellers are ready with their list of traveling wishes, and it’s the responsibility of travel agency business to make their wishes come true.
To run a successful travel agency business, one must need travel booking software. Your software must be smart and advanced to ease the process of booking transportation tickets, hotels, restaurants, etc. However, who would like to travel somewhere with the responsibility of looking after other activities?
If you are planning to start your traveling agency, here are the must-have features for your travel agency software:
Profile Creation and booking process
The profile creation process on the travel portal should be easy. Allow the multiple profile creation options like creating using email id, through social media, or from mobile number. The profile creation will be the first action taken by the user on your society to book tickets.
The booking process should be easy and short. Make sure you are not asking for too much detail in the ticket booking form, as it can divert the user to other travel agency portals to save their time.
If your booking process is smooth, the customer will come again and again to book their tickets.
Customization packaging option
For traveling, tour packaging is one of the important features. Today people are very particular about their travel accommodations, activities, food, etc. Offering an option to add and subtract few activities from the travel package, will help the customer to buy the best travel package as per their requirement.
Providing limited tour packages will not give your customer the vacation of their dreams. Gone are the days, when people used to make travel plans as per the availability of travel packages in travel agencies. The personalized experience will drag them to visit your travel agency software again for the best traveling experience.
Also, offer them multiple packages of a particular destination by making changes like a number of days, stay in the hotel, participation in any local and cultural activities, etc. While buying travel agency software, make sure you are hiring an experienced company.
Keep in mind the payment process is the last step of buying your product and services. Provide your customer’s payment flexibility. Offer multiple payment options like third-party payment applications, payment apps, usage of credit or debit cards.
As everything is digital and fast now, make sure your payment process is fast and secure. The customer will be adding her personal and bank information, the transaction should be safe for you and the customer both. Keeping multiple payment options will even help international travellers to book tickets or hotels without facing any issues.